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Freight & Logistics
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Widen possibilities and transcend business
Align technology, operational and financial objectives with CRM analytics.
CUSTOMER RELATIONSHIP MANAGEMENT
Your organization have specific needs when it comes to your business systems and creating the optimal customer experience. Omni Business Solutions (CRM) software portfolio offers a real-time, holistic customer view across the entire customer lifecycle from lead generation through opportunity, sales, fulfillment, renewal, cross-sell and support.
What is a Customer Relationship Management (CRM)?
Customer relationship management (CRM) is a process in which an organization administers its interactions with customers, typically using data analysis to study enormous amounts of information.
Why should you utilize a CRM System?
Customer relationship management (CRM) technology improves organizations to get maximum value from client interactions, regardless of which employee establishes contact. A CRM system uses information concerning your customers and dissolves it into a shared platform that supports sales, marketing, and customer service teams to conduct business more efficiently.
CRM systems collect the sensitive details of customer accounts, such as billing, orders, service requests and tracks records of sales productivity. Automation includes data analysis, reporting, trend identification features and client support needs.
CRM systems are employed widely, from small organizations to large global enterprises. Today's CRMs may have hundreds of functions that offers a universal view of the sales pipeline, giving teams actionable information to develop steps and recommendations through data analysis, reporting and forecasting. CRM systems also help identify and track key metrics on sales data, customer service activities and customer behavior.
CRM Components
Primary components of CRM systems include sales-force automation, reporting and analytics; forecasting, quote and order management; customer service and support; marketing automation; ecommerce; customer tracking; partner relationship management and mobile access.
Types of CRM Systems
Operational CRM
Focuses on automating sales, marketing and service processes to create efficiencies at the operational level. Operational CRM includes functionality such as contact management, sales pipeline tracking and marketing automation for customers at various stages of the sales cycle.
Analytical CRM
Leverage's data analysis to pinpoint patterns in customer behavior. Analytical CRM customize marketing campaigns, develop customer identities, improve sales forecasting and enhance customer service interactions.
Collaborative CRM
Harnesses all customer information and arranges it in a shared database for stakeholders. Collaborative CRM offers customer engagement tasks. For example: pre and post-sales support, marketing and customer service. It provides access to a log of all customer interactions and customer needs analysis and development of marketing objectives.
What are the benefits of CRM?
Adopting a CRM system delivers several compelling benefits, including:
Centralized, accessible storage of all customer data:
CRM systems provide stakeholders with quick access to real-time data on
customers, notifying daily interactions and improving critical sales and marketing processes.
Automation:
CRM automates sales responsibilities, such as invoicing, lead management, enhanced marketing, customer
categorization; and supporting customer service teams by tracking all customer exchanges and personalizing the customer
experience.
Improved insights and forecasting:
Analyzing data across a wide range of engagement that delivers a better insight of customer behavior and a deeper understanding of sales patterns.
Increased profitability:
CRM systems provide teams the information required to better serve customers, develop more cost- effective sales outreach, enhance marketing campaigns, and reach elevated levels of value.
Scalability:
CRM systems scale as companies mature, empowering them to operate an escalating number of customers that will attribute to long-term success.
Enhanced CX:
From lead to customer, their entire process is captured in the CRM. Enabling the ability to recognize people and customize their
engagement with targeted campaigns and messaging.
Synchronize conversations:
The CRM software develops a sole source of fact for every member of your team. No information gaps and having the ability to
harmonize your sales pitch with consistency as one to the customer.
Reduced data entry:
CRM automate mundane tasks like creating contacts from signup forms and sending welcome emails to new prospects.
Quantify marketing influence:
The CRM examines the efficiency of your marketing campaigns and provides high-level and detailed reports that supports
smarter decision making and tracks revenue to the right source.
Greater collaboration:
Being the central location for customer data, the CRM enables your sales and marketing teams to plan their strategy and provide
seamless experiences that grow your business.
Higher revenue:
Reduces the risks of attrition, cross-sell and up-sell at the right time, with elevated success rates.
Highlighted Features
A unified solution with robust features for your sales and marketing teams.
Customization
Contact Lifecycle Stages
Multi-currency & Multi-languages
Custom Sales Activities
Custom Modules
Custom Fields
Productivity
Workflows
Contextual Collaboration
Internal Notifications
Sales Sequences
Communication
Email
Phone
SMS
Chat
Mobile App Integration
Apple Business Chat
Automated Marketing
Landing Pages
Marketing Journey Builder
Marketing Lists
Visual Email Builder
Conversion Rate Optimization
Segments
Web Forms
Analytics
Standard Reports
Attribution Reports
Conversion Reports
Custom Reports
Win-loss Analysis
Artificial Intelligence
Lead Generation Bot
Auto-profile Enrichment
Predictive Contact Scoring
Out-of-office Detection
Deal Insights
Mobile
Google Maps
Voice Notes
Mobile Offline Mode
Gmail Add-on
Outlook Add-on
Third Party apps
Pipeline Management
Multiple Sales Pipelines
Product Catalog
Sales Goals
Sales Forecasting
Deals Detection & Authentication
Governance
Audit Logs
Custom Roles
Field Permissions
Integrations
API Access
Marketplace
Omni Business Solutions has top rated CRM software portfolio
Let discover the right CRM system for your organization.
Omni Business Solutions CRM consulting services will help you focus on what you really need and align technology, operational
and financial objectives. As a diverse global company, Omni Business Solutions offers a robust technology portfolio, knowledge,
experience, worldwide resources, and passion to help you create and transcend your business to widen possibilities.
Rely on Omni Business Solutions for Business-Critical Results
Innovations
Our capabilities will enable you to visualize a new promising strategy
as we implement an innovative approach towards your retail and
business goals.
Robust & Diverse
Award-winning portfolio of multifaceted high-performance
solutions that supports business critical environments.
Dependable Fulfillment
Proving award-winning support and customer experience to our
customers throughout the world within your budget and time
constraints.
Global Experience
Extensive global experience to assess your organization's analytics
needs to improve both efficiency and effectiveness while significantly
improving business agility and time to market anywhere on the planet.
Let's talk about CRM for your business
Not sure what solution or options you need ?
Request a use case or free consultation and to the right CRM for your organization.
One of our team members will contact you to determine how Omni Business Solutions can improve your organization.
